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Customer Service
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- Our Promise
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Our Promise
- Good quality products The products we offer here are made of good quality materials. Best Service We deliver the products between one or two weeks, depending of the place. Reasonable prices We offer one of the lowest prices of the market. Check it out! Customer Support Your questions are our priority. Feel free to send us a mail with your inquiries and we will answer in less that 48 hours excluding weekends. Original Picture What you see is what you gat. We have not excellent cameraman,we only have excellent product. The picture is the images of the objects, Evrey client will meet one professional customer servicer If you have any dissatisfied of our servicer, please email to: iibag.com@gmail.com
- Shipping & Delivery
- Shipping time The items in stock will be shipped within 1-2 days, the others may be shipped within 5-7 days. Once orders are sent out, will take 6-8 days to your address. Shipping notes We can ship parcels to any address in the world. Shipping method will vary depending on country, size of box and weight. Shipping time relate with the shipping method. Once the order was shipped, a tracking number will be email to you. Shipping way and Rates Shipping rates are usually determined by the size of box and weight.. It is also related to the delivery area. For small amount of goods, the starting rates are very expensive. When it reaches to certain amount, the average rates can be reduced. Normally, our shipping way is Air-express by EMS, we can also shipping the package by DHL or TNT, but this two ways cost more than EMS, about 45USD per item( it decides the weight of the products). But by EMS, shipping about $35 for one bag. For the exact shipping Cost, When you place order, you will see it. all EMS parcels can track here: http://www.ems.com.cn/english-main.jsp(EMS) Track your order status Once we dispatch the order, you can track order status online. U.S customers also can track here: http://www.usps.com/ Spanish customers also can track here: http://www.correos.es/dinamic/plantillas/home1.asp Canadian customers also can track here: http://www.canadapost.ca English customers also can track here: http://www.parcelforce.com/portal/pw/track?catId=7500082 French customers also can track here: http://www.chronopost.fr/transport-express/livraison-colis German customers also can track here: http://www.gdsk.de/eng/index.html More Country / Region, please contact us: iibag.com@gmail.com Other alternative shipping way can track here: http://www.dhl.com/en.html (DHL) http://www.tnt.com/ (TNT) http://www.ups.com/ (UPS) http://www.fedex.com/ (Fedex)
- Privacy & Security
- At iiBAG, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. We, iiBAG, do not guarantee complete security on stored information, however, have implemented many security policies and conditions to help protect your confidential information. How Do We Use the Information We Collect? When you become a iiBAG member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. iiBAG will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment. Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards. Refer-A-Friend If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. iiBAG does not store this information and uses it for the sole purpose of sending this one-time email. Our Use of Log Files When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information. Site Security All iiBAG employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. Correcting/Updating Your Personal Information After becoming an iiBAG subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section. Links To Other Sites This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the iiBAG site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. Communication From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from iiBAG. Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site Supplementation We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs. Our Use of Cookies Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password. Your Feedback is Always Welcome We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here
- Returns & Replacements
- The iiBAG's Guarantee At iiBAG.com, we pride ourselves on offering quality merchandise. We want you to be completely happy with your order. iiBAG.com has a 100% guarantee on all of our merchandise. if you are unsatisfied for any reason, simply follow the instructions below.. Shipping Errors and Damages Please email us if your order arrived damaged or if a packing error occurred; please provide us with your order number, track number, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will reship it to you immediately; We will be in charge of the shipping cost . but you will be credited for the original item including delivery and handling once the item has been delivered. Return The merchandise may be mailed back to us, return item within 7 days from delivery Please contact iibag.com@gmail.com for the address. And tell us what matter with the merchandise you received You will get a Refunds/Exchanges Authorization from us Returns must be made back to our warehouse in Asia within the 10 days. Please e-mail and tell us a package is coming back, provide us with a tracking number and carrier you used (We suggest you purchase tracking number as we are not responsible for lost packages.) Remember that shipping is at the expense of the customer. The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Exchanges If you want exchange We will reship the merchandise you want , but you will be charged for the second shipment and restock fee. Refunds If you want Refunds You will be refunded your full amount less the shipping costs as well as a 15% restocking fee Shipping expenses and a 15% restock fee are deducted from the refund amount. There is a 5% financial payment transaction charge for any non-delivery item. Generally, we will refund via Western Union Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right
- Payment, Pricing & Promotions
- We accept WESTERN UNION, MONEYGRAM , BANK TRANSFER,PayPal. Please choose the most convenient way of payment from the following options. For other online payment, please contact us! 1. Western Union Pay via western union money transfer no need account number,just take the following information, and go ahead to the nearest western union agent with a western union sign, and fill a form, then take it to the bank accountant, she or he will finish for you, and give you a control number (very important ), and then tell the control number to payee, the payee can get the payment.(take about 1 minute, the fastest and safest payment). 2. Bank of China (bank wire transfer) It is the most widely way to transfer money. You can send the money at any local bank. And most of your local bank can do it. Any detailed questions please ask your local bank. This way to send money is cheaper,but it take about 2-3 days for us getting your payment. 3. Moneygram Pay via Moneygram no need account number,just take the following information, and go ahead to the nearest MONEYGRAM agent with a MONEYGRAM sign, and fill a form ,then take it to the bank accountant, she or he will finish for you,and give you a control number (very important ), and then tell the control number to payee, the payee can get the payment.(take about 1 minute, the fastest and safest payment)